Privacy Policy - MonoBill

Privacy Policy

Date of Last Revision: July 7, 2024

 

 

Introduction

 

Vnox ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our MonoBill platform ("Platform"). By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.

 

Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set forth below:

"Account Information" refers to the information provided by merchants when registering for an account on the MonoBill platform, including but not limited to name, email address, password, business information, and contact details.

"Billing Information" refers to the payment details and related information provided by merchants to process transactions, including but not limited to credit card details, billing address, and transaction history.

"Cookies" are small files stored on a user's device that enable the Platform to recognize the user's browser and capture and remember certain information.

"Device Information" refers to information about the device used to access the Platform, including IP address, browser type, operating system, and device identifiers.

"Merchant" refers to users who use the MonoBill platform to operate and manage their online stores.

"Partner" refers to entities or individuals that collaborate with Vnox through formal partnership agreements and activities.

"Payment Information" refers to the information collected from shoppers to process payments, including credit card details, billing address, and transaction history.

"Personal Information" refers to any information that relates to an identified or identifiable individual, including but not limited to contact information, payment information, and usage information.

"Platform" refers to the MonoBill platform operated by Vnox, which provides e-commerce services to merchants, shoppers, and other users.

"Shoppers" refers to individuals who make purchases from merchants using the MonoBill platform.

"Store Information" refers to details about an online store operated by a merchant, including but not limited to product listings, pricing, inventory, and customer information.

"Support Information" refers to information provided by users when contacting Vnox's support team for assistance.

"Usage Information" refers to details about how users interact with the Platform, including pages visited, features used, and actions taken.

"Visitors" refers to individuals who visit the MonoBill platform without creating an account or making a purchase.

"We," "Us," "Our," refer to Vnox, the operator of the MonoBill platform.

"You," "Your," refer to users of the MonoBill platform, including merchants, shoppers, visitors, and partners.

 

1. Information We Collect

 

We collect information from various types of users on our Platform, including merchants, shoppers, visitors, and partners. This section details the types of information we collect from each group.

1.1 Information We Collect from Merchants

When you use the Platform as a merchant, we collect the following information:

  • Account Information: Name, email address, password, business information, and contact details.
  • Billing Information: Payment details, billing address, and transaction history.
  • Store Information: Details about your online store, including products, pricing, inventory, and customer information.
  • Support Information: Information provided when contacting our support team.

1.2 Information We Collect from Shoppers

When you make a purchase on the Platform, we collect the following information:

  • Contact Information: Name, email address, shipping address, and phone number.
  • Payment Information: Credit card details, billing address, and transaction history.
  • Purchase Information: Details about the products you purchase, including quantity, price, and delivery preferences.
  • Communication Information: Information provided when you contact our support team or interact with merchants.

1.3 Information We Collect from Visitors

When you visit our Platform, we may collect the following information:

  • Usage Information: Details about your interactions with the Platform, such as pages visited, features used, and actions taken.
  • Device Information: Information about the device used to access the Platform, including IP address, browser type, operating system, and device identifiers.
  • Cookies and Similar Technologies: Information collected through cookies and similar technologies to understand usage patterns and preferences.

1.4 Information We Collect from Partners

When you partner with us, we collect the following information:

  • Contact Information: Name, email address, phone number, and business information.
  • Partnership Details: Information about the partnership agreement and collaboration activities.
  • Communication Information: Information provided during interactions with our team.

 

2. How We Use Your Information

 

We use the information we collect for various purposes, including:

2.1 For Merchants

  • Platform Operations: To provide, operate, and maintain the Platform.
  • Account Management: To manage your account and process transactions.
  • Support Services: To respond to your support requests and improve customer service.
  • Marketing and Communications: To send you updates, promotions, and marketing communications.
  • Analytics and Improvements: To monitor and analyze usage and trends to improve the Platform.

2.2 For Shoppers

  • Order Processing: To process and fulfill your orders.
  • Customer Service: To provide support and respond to your inquiries.
  • Marketing and Communications: To send you updates, promotions, and marketing communications from merchants.
  • Personalization: To personalize your shopping experience and recommend products.

2.3 For Visitors

  • Platform Operations: To provide, operate, and maintain the Platform.
  • Analytics and Improvements: To monitor and analyze usage and trends to improve the Platform.
  • Marketing and Communications: To send you updates, promotions, and marketing communications.

2.4 For Partners

  • Partnership Management: To manage our partnership and collaboration activities.
  • Marketing and Communications: To send you updates, promotions, and marketing communications related to our partnership.
  • Support Services: To provide support and respond to your inquiries.

 

3. How We Share Your Information

 

We may share your information with third parties in the following circumstances:

3.1 Service Providers We may share your information with third-party service providers that perform services on our behalf, such as payment processing, data analysis, marketing, and customer support.

3.2 Business Transfers In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

3.3 Legal Requirements We may disclose your information if required to do so by law or in response to a legal request, such as a subpoena or court order.

3.4 Protection of Rights We may disclose your information to protect the rights, property, or safety of Vnox, our users, or others.

 

4. Your Choices

 

You have several choices regarding the information we collect and how it is used:

4.1 Account Information You can update or delete your account information by logging into your account and making the necessary changes. If you wish to delete your account, please contact our support team.

4.2 Communication Preferences You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us directly.

4.3 Cookies Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some parts of the Platform may not function properly without cookies.

 

5. Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

 

6. Children's Privacy

 

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Vnox does not knowingly collect any Personal Identifiable Information from any children. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

 

7. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Platform. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on the Platform.

 

8. Contact Us

 

If you have any questions about this Privacy Policy, please contact us at: